Is Fixed Mobile Convergence too late?

IDC have reported that by 2013 it expects an 18% increase in the number of personal mobile phones used for business.  In terms of actual devices this amounts to a staggering 57 Million mobile devices.  And if IDC are correct, just think of all those expense claims;  all those hours tagging your business calls and [...]

Embrace the Net Generation – You have NO Choice

There are lots of papers, blogs and videos amplifying the challenge of the coming wave of Generation Y people, but I thought the video below communicates this better than most.  For those that don’t know, the Y Generation, or those born between the years 1982 and 2001, have been dubbed the “Net Generation” and have [...]

Customer complaints on Facebook – Who cares? Retailers Must!

Today the consumer is more likely to air their grievances on social networking sites such as Facebook, Twitter and their Blogs before making an actual complaint to the retailer, but only the Web 2.0 savvy retailers are listening.
According to Brand Reputation, over 80% of surveyed consumers are more likely to look for online reviews than [...]

Statefull Inspection Swiss Cheese – What’s the Point of your Firewall?

I’m sorry to tell you, its got more holes than a Swiss Cheese! Don’t be alarmed…..      most have.
Why?   They’re just simply out of date….
Basically today’s Web 2.0 applications have technology leapfrogged your security infrastructure, so while you diligently close ports and protocols these Net Generation applications choose another port, or better [...]